311 Requests
How the City of Manchester responds to public service requests on SeeClickFix.
Public Works requests only, such as potholes, trash and recycling pickups, streetlights, signs, and trees. Parking and police requests aren't included yet.
Requests submitted October 2, 2025 to October 2, 2026. Updated .
Summary
- Typical time to acknowledge Under 1 hourMedian of acknowledged requests
- Typical time to close 4.6 days Median of closed requests · 1 in 10 took over 33 days
- Requests, past 12 months 5,784 4,782 closed
- City staff acknowledged 4,086 of 4,664 requests (88%). Another 433 were closed without being acknowledged first.
- Time to close counts only the 4,782 closed requests. The 1,002 still open are left out.
- Acknowledgment times are known for 4,664 of 5,784 requests so far. The rest are being looked up.
Requests by month
Oct 2024 to Oct 2026. Striped: recent months, still changing.
Requests per 1,000 residents, by ward
Past 12 months. Differences partly reflect how often people in each ward report problems.
By category
Past 12 months. "Typical" means the median: half took less time, half took more.
| Category | Requests | Still open | Typical acknowledge | Typical close |
|---|---|---|---|---|
| Pothole Patch | 2,100 | 130 | Under 1 hour | 6.2 days |
| DPW-Other | 814 | 131 | 12 hours | 3.2 days |
| Missed Trash Pickup | 513 | 19 | Under 1 hour | 3.5 days |
| ABANDONED FURNITURE/TV'S/TIRES | 423 | 257 | Under 1 hour | 4.0 days |
| Homeless Encampment | 225 | 111 | 21 hours | 8.3 days |
| Missed Recycling Pickup | 203 | 95 | Under 1 hour | 19 hours |
| Missed Yard Waste Pickup | 186 | 21 | 14 hours | 2.9 days |
| Graffiti Removal | 177 | 1 | Under 1 hour | 13 days |
| Signal Repair | 177 | 10 | Under 1 hour | 31 hours |
| Tree Services | 168 | 17 | Under 1 hour | 2.9 days |
Open requests by age
No update in over a year
445 of the 1,480 open requests haven't been updated on SeeClickFix in over a year: no status change, comment, or edit. SeeClickFix doesn't show whether these were fixed and never closed, or never handled.
Longest-open requests
- Fence Damage (opens in new tab)1000-1698 Calef Rd · Ward 9 · Open since
- Homeless Encampment (opens in new tab)607 Granite St · Ward 11 · Open since
- Homeless Encampment (opens in new tab)103 Driving Park Rd · Ward 9 · Open since
- Homeless Encampment (opens in new tab)Heritage Trail · Ward 3 · Open since
- Homeless Encampment (opens in new tab)144–172 Frontage Rd · Ward 9 · Open since
- Homeless Encampment (opens in new tab)1895 S Willow St · Ward 8 · Open since
- Homeless Encampment (opens in new tab)300 Bedford St · Ward 3 · Open since
- Homeless Encampment (opens in new tab)52 Elm St · Ward 3 · Open since
- Homeless Encampment (opens in new tab)186 Granite St · Ward 3 · Open since
- Homeless Encampment (opens in new tab)201 Merrimack St · Ward 3 · Open since
Opened in the past 30 days
193 requests from the past 30 days are still open.
Repeat locations
435 places had a problem reported again after an earlier request there was closed, in the past 12 months.
- DPW-OtherStark St · Ward 3 · 110 requests, 109 after a close
- Pothole Patch260 Central St · Ward 5 · 25 requests, 24 after a close
- Pothole PatchWeston Rd & S Willow St · Ward 8 · 24 requests, 23 after a close
- Pothole Patch425 Mammoth Rd · Ward 4 · 16 requests, 14 after a close
- Pothole PatchW Salmon St · Ward 11 · 11 requests, 10 after a close
Data from seeclickfix.com (opens in new tab), used under the CC BY-NC-SA 3.0 (opens in new tab) license. Public requests only; recorded back to May 24, 2021. Figures from fewer than 5 requests show "Not enough data". Methodology.